Refund policy

 Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return the product(s) under the following conditions:

 Eligibility for Returns

• Time Frame: Returns must be initiated within 14 days of the date of purchase. After this period, returns will not be accepted.
• Condition: Products must be in their original condition, unused, and with all original packaging, tags, and accessories. Items that are damaged, worn, or altered may not be eligible for return.
• Proof of Purchase: A receipt or proof of purchase is required to process returns.

 Non-Returnable Items

The following items are non-returnable and non-refundable:

• Personalized or custom-made items
  
• Gift cards

Return Process

To return a product, please follow these steps:

1. Contact our customer service team at info@xgearpro.com to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely, including all original packaging and a copy of the receipt or proof of purchase.
3. Clearly write the RMA number on the outside of the package.
4. Ship the package to the following address: 
   iLogistics USA ( att :XGearPro LLC) 
   8005 NW 80th St Door 16 to 30 Suite #1, Miami, FL 33166
    Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective products

-Refunds and Exchanges

• Refunds: Once the returned item is received and inspected, we will process a refund to the original payment method. Refunds may take [2-5] business days to appear on your account.
• Exchanges: If you wish to exchange an item, please return the original item and place a new order. Exchanges are subject to product availability.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within [7] days of receipt. We will arrange for a replacement or full refund, including return shipping costs.

Shipping Costs

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
• Original Shipping Costs: Original shipping costs are non-refundable.

 International Returns

For international orders, the return policy may vary. Please contact our customer service team for specific instructions and return shipping costs.

 Contact Us

For any questions or concerns regarding our return policy, please contact us at:

• Email: info@xgearpro.com